Troubleshooting
Help for Common Issues
By Joseph and 2 others3 authors11 articles
How to Reset Your Cookies on ChromeIf you’re experiencing issues with your CarePilot account, resetting your cookies can often help. Here’s how to do it in Google Chrome.
How to Quit CarePilot on Your Phone
How to Enable Your Microphone and Camera in Google Chrome for CarePilotCarePilot requires microphone and camera access in Google Chrome to transcribe patient conversations into structured clinical notes.
How to Enable Microphone Access for the CarePilot Chrome Extension
Using CarePilot with iPad MultitaskingRun CarePilot side-by-side with your EHR using iPad Split View and Slide Over
How to Resume Recording Without Losing Your TranscriptIf a recording was ended prematurely, follow these steps to resume recording while preserving the existing transcript.
No Recording Found
No Speech Detected
Audio Processing Error
Unable to Generate Note
How to Create an Ad-Hoc VisitWhen a patient hasn't yet loaded from Athena into CarePilot, you can create an ad hoc visit to get started
