Step 1: Open Your CarePilot Schedule
Step 2: Locate the Refresh Icon
On desktop: Find the Refresh icon on your schedule view
On mobile: The Refresh icon appears just to the right of the “Today” label
Step 3: Click or Tap Refresh
This action will immediately pull in your most recent appointment updates from Athena for today!
If a changed appointment still doesn’t appear after refreshing, check that you are listed as the rendering provider in AthenaOne, because CarePilot will only pull appointments for providers who have an active CarePilot account.
Know When Automatic Syncs Occur:
CarePilot already runs an automatic update roughly every 20 minutes throughout the day, and a full weekly sync for the upcoming week happens every Sunday — so you only need to manually refresh when you know something changed recently and isn’t showing yet.