Chrome Extension
The CarePilot Chrome Extension runs as a browser side panel, allowing you to record and document patient encounters directly within your EHR system.
Supported Browsers
Google Chrome - Version 114 or later (recommended)
Microsoft Edge - Version 114 or later
System Requirements
Operating System: Windows 10 or later, macOS 10.15 (Catalina) or later, or any Linux distribution that supports Chrome/Edge
RAM: 4 GB minimum (8 GB recommended for optimal performance)
Processor: Any modern multi-core processor (Intel Core i3/AMD Ryzen 3 or equivalent)
Microphone: Built-in or external microphone with clear audio capture capability
Required Browser Permissions
The extension requires the following permissions to function properly:
Microphone access for recording patient encounters
Tab audio capture (optional) for recording audio from telehealth calls
Storage for saving preferences and session data
Web Application
The CarePilot web application provides a full-featured documentation experience accessible from any modern web browser.
Supported Browsers
Google Chrome - Version 114 or later (recommended)
Microsoft Edge - Version 114 or later
Mozilla Firefox - Version 114 or later
Safari - Version 17 or later
System Requirements
Operating System: Windows 10 or later, macOS 10.15 (Catalina) or later, or any modern Linux distribution
RAM: 4 GB minimum (8 GB recommended)
Processor: Any modern multi-core processor
Display: Minimum resolution of 1280x720 pixels
Microphone: Built-in or external microphone
Required Browser Features
Your browser must support the following web technologies:
Web Audio API for audio recording and processing
MediaRecorder API for capturing audio streams
WebSocket connections for real-time transcription
JavaScript ES2020+ features
Note: Please ensure your browser is up to date for the best experience. Older browser versions may not support all features.
Mobile Application
The CarePilot mobile app allows you to record and manage patient encounters on the go from your iPhone, iPad, or Android device.
iOS Requirements
Operating System: iOS 16.0 or later / iPadOS 16.0 or later
Supported Devices:
iPhone 11 or later
iPad (6th generation) or later
iPad Pro (all models)
iPad Air (3rd generation) or later
iPad mini (5th generation) or later
Storage: At least 200 MB of free space for the app, plus additional space for temporary audio files during recording
Android Requirements
Operating System: Android 14 (API level 34) or later
RAM: 3 GB minimum (4 GB recommended)
Processor: ARM64-based processor
Storage: At least 200 MB of free space for the app, plus additional space for temporary audio files during recording
Required Permissions
The mobile app requires the following permissions:
Microphone: Required for recording patient encounters
Camera: Optional, used for uploading images for support needs
Notifications: Optional, for receiving updates about your encounters
Biometric Authentication: Optional, for secure app access using Face ID or fingerprint
Network Requirements
A stable internet connection is essential for CarePilot to function properly across all platforms. The application uploads audio in real-time during recording and requires consistent connectivity for transcription services.
Minimum Connection Speed
Download: 5 Mbps or faster
Upload: 2 Mbps or faster (3 Mbps recommended for optimal audio upload)
Latency: Less than 150ms for real-time transcription
Connection Type
Recommended: Wired Ethernet or stable Wi-Fi connection (5 GHz preferred)\
Mobile Data: 4G LTE or 5G connection (Wi-Fi recommended when available)
Network Considerations
Firewall/Proxy: Ensure your network allows WebSocket connections and HTTPS traffic to *.carepilot.com domains
VPN: If using a VPN, ensure it does not significantly increase latency or restrict WebSocket connections
Hospital/Clinic Networks: Contact your IT department to whitelist CarePilot domains if you experience connectivity issues
Email & Network Allowlist (Email/IP/Domain)
Some organizations restrict outbound email delivery and/or inbound access based on approved senders, domains, or IP ranges. If you experience issues receiving CarePilot emails (invites, password resets, notifications) or connecting from a restricted network, ask your IT team to add the items below to their allowlist.
Allow the following sender domain(s) and sender address(es):
Domains
carepilot.com(allow all addresses at this domain)
Specific addresses
If your email security tool supports it, allowlisting the domain is usually preferred over individual addresses.
Audio Quality Recommendations
For the best transcription accuracy, we recommend the following:
Microphone Placement: Position your device or external microphone within 3 feet of the conversation
Background Noise: Minimize background noise when possible. CarePilot works best in quiet environments
External Microphones: For desktop/laptop use, consider a dedicated USB microphone for improved audio quality
Headset Microphones: Headset microphones can provide consistent audio quality and reduce ambient noise pickup
Troubleshooting
Browser Issues
If you experience issues with the Chrome Extension or Web App:
Ensure your browser is updated to the latest version
Clear your browser cache and cookies
Disable conflicting browser extensions temporarily
Check that microphone permissions are granted in your browser settings
Mobile App Issues
If you experience issues with the mobile app:
Ensure your device meets the minimum OS requirements
Check that the app has microphone permissions in your device settings
Ensure you have sufficient storage space available
Try force-closing and reopening the app
Network Issues
If you see a network warning during recording:
Check your internet connection stability
Move closer to your Wi-Fi router if using wireless
Switch from mobile data to Wi-Fi if available
Contact your IT department if on a corporate network
If you continue to experience issues, please contact our support team through the in-app chat or email [email protected].