We are rolling out an upgraded CarePilot sign-in experience over the upcoming weekend! This new experience will allow you to use new methods for two-factor authentication as well as increased security and threat protection.
What's changing?
The sign-in screen will look slightly different, see the Step-by-step guide for an example of what it will look like
Two-factor methods and passkeys
Password reset process
What's staying the same?
Your account will be accessible from all platforms (Web, mobile, Chrome Extension)
Email
Password*
Why change?
One-tap login on future visits**
Richer 2FA choices (authenticator apps, SMS, passkeys, etc.)
Under-the-hood upgrades that keep your data extra-safe
When will I need to switch?
We recommend switching as soon as you see the new sign in screen! Trying it early means zero surprises later—and your feedback helps us fine-tune the rollout. We will remove the legacy authentication system over the next couple of weeks.
Need a walkthrough?
👉 Step-by-step guide
Questions or feedback? Just reply here or email [email protected].
Thanks for helping us keep CarePilot speedy and secure!
— The CarePilot Team
* - Your password will be the same as it is in CarePilot at the time of your account transfer. If you've recently changed your password, you will need to reset your password using the new sign-in experience to successfully sign in.
** - With passkeys, you can be identified and authenticated all via a fingerprint or face scan.