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How to Use the New Sign-In Experience

Tanner Helton avatar
Written by Tanner Helton
Updated over a month ago

We're changing the way that you sign into CarePilot! This new flow is more streamlined and allows for additional two-factor methods.

Web

1. Open CarePilot

2. Click "Sign in"

3. Enter your existing CarePilot credentials

4. After signing in, you will be redirected to CarePilot!

Mobile

1. Open CarePilot

2. Click "Sign In"

3. A window will open with a login form. Enter your email and sign in

4. After signing in you should be all set to continue using CarePilot!

Chrome Extension

1. Open the CarePilot Chrome Extension

2. Click "Sign in"

3. A new window will open that presents a login form. Enter your email and sign in as normal.

4. You should be all set to continue using CarePilot!

If you need to use the legacy authentication during this transition period, click "Legacy Sign In" and you will be taken to the previous sign in screen!

NOTE: After using the new sign-in method it is best to continue using it as it will become the only option towards the end of August. Additionally, changing your password on the new sign in experience does NOT persist to the legacy system.

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