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ProblemAssist (Preview) Explained: Smarter Problem List Management by CarePilot
ProblemAssist (Preview) Explained: Smarter Problem List Management by CarePilot

ProblemAssist means CarePilot can now automatically update your EHR problem list & ICD-10 codes

Joseph Tutera avatar
Written by Joseph Tutera
Updated yesterday


Video Overview:

🩺 Example Workflow: Before → During → After

Let’s take a closer look at how CarePilot’s ProblemAssist updates your problem list during a visit.

1️⃣ BEFORE (Inside AthenaOne)

  • The text Note sections like HPI, ROS, PE, A&P are blank.

  • The pre-charted Problem List in Athena includes:

    • Essential Hypertension (I10) with a note “Hypertension well controlled.”

  • This diagnosis exists in Athena, but has AND has been pulled into the visit.

NOTE: To use this feature effectively, ensure that the relevant problems are already be "pulled in" to the chart from the Athena problem list before ending the scribe session in CarePilot. In this example "Type 2 Diabetes Mellitus" has not been pulled into the chart and will not be included.

2️⃣ DURING (Inside CarePilot)

  • The provider conducts the visit and record it using CarePilot.

  • The Note is generated via AI scribe and includes:

  • Also, CarePilot's ProblemAssist intelligently:

    • Pulls in Essential Hypertension from Athena chart (🟣 purple):

      • Retains original note (“well controlled”)

      • Pulls in pre-selected I10 ICD-10 code

      • Suggests additional or more specific codes

    • Detects Suspected COPD as a new problem (🔵 blue):

      • Surfaces it based on content in the Assessment & Plan

      • Maps to suggested ICD-10 codes (e.g., J44.9)

      • Suggests additional or more specific codes

3️⃣ AFTER (Back in AthenaOne, Post-Sync)

  • The provider clicks “Send to EHR” from CarePilot.

  • In Athena, the Problem List is now updated:

    • 🟣 Essential Hypertension:

      • Updated with note from today’s A&P

      • Structured and coded appropriately

    • 🔵 Suspected COPD:

      • Added as a brand new problem

      • Includes context + ICD-10 code (e.g., J44.9)


Capabilities Restated:

🔁 Pulls Forward Existing Problems from Athena

Problem Assist can automatically detect existing problems already documented in AthenaOne and pull them forward into your CarePilot workspace. When this happens:

  • The problem appears in purple to indicate it came from the existing Athena chart.

  • The associated ICD-10 code (e.g., I10 for essential hypertension) is automatically pre-selected.

  • Any comments or context previously entered—like “hypertension well controlled”—are preserved and displayed alongside the problem.

  • CarePilot also suggests alternative or additional ICD-10 codes that may be more specific, based on the clinical conversation.

💡 Color Coding

Purple = Existing problem pulled from Athena.

Blue = New problem detected during the visit.

🆕 Detects and Creates New Problems

In addition to pulling existing problems, Problem Assist can also identify new problems discussed during the visit.

Using your AI-generated note, CarePilot will analyze the assessment and conversation to surface new conditions—like suspected COPD or elevated blood pressure—as blue-labeled suggestions in the Problems tab. These new entries:

  • Include context from the visit.

  • Are mapped to suggested ICD-10 codes.

  • Can be added or removed with a click before syncing to Athena.

Once accepted, these new problems are sent back to the structured problem list in Athena, just like pulled-forward items.

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